Student Accounts FAQs
Student Accounts Office FAQs
Q. What if I haven't received a tuition billing statement?
A. If you haven't received a current Tuition-Billing Statement and you believe you should have:
Linfield is partnered with Nelnet Campus Commerce for Student Account online information. As a Linfield student, you have access to your statement online on your Nelnet Student Account Portal. You can refer to the Accessing Your Statement section of the Student Accounts webpage for additional information. In addition, if you owe nothing a statement is not produced. Please review your "Transaction Details" in Nelnet for a breakdown of your account.
Q. Where do I find information about student health insurance?
A. PacificSource is the student medical insurance carrier for Linfield University. Please review the Student Insurance Information page for further details on the student insurance plan.
Q. How do I waive my student health insurance to get the charge removed from my bill?
A. Students MUST waive the insurance online via Etreive, for the charge to be removed from their billing statement, by the semester waiver deadlines. This includes dependent students of Linfield employees taking credit hours. For more information regarding the Student Health Insurance and policies regarding waiving please refer to the Student Health Insurance section.
Q. Does Linfield offer Tuition Insurance Protection for unexpected leaves from the college?
A. Yes, Linfield does offer a Tuition Insurance Protection Plan for any student who wants to enroll in the plan to help cover unexpected costs associated with medical or general leaves from the college.
Q. Can I set up a payment plan with Linfield University to pay my Student Account?
A. Payment Plans are available through Nelnet. If you are interested in a payment plan, please visit our Paying Your Tuition Bill page and go to Tuition Payment Options for more information about payment plans. There are plans for both the Standard Academic Calendars and the Accelerated Academic Calendars.
Q. Do you accept payment of tuition by Credit Card?
A. The Student Accounts Office is unable to accept debit/credit cards in person or over the phone. However, you can pay with a debit/credit card online via your Nelnet Student Account Portal. For additional credit card and online payment options and details, please refer to our Paying Online Section.
Q. What if my Housing or Meal Plan is not accurate on my student account?
A. Email the Residence Life Office by email or by phone at 503-883-2354 for questions and information regarding meal palns and housing charges on your tuition bill.
Q. How do I get my 1098-T tax form?
A. Please refer to the 1098-T Section of our webpage.
Q. If I have overpaid and should have a refund coming, when should I expect it?
A. The Student Accounts Office begins processing refunds the 2nd week of each semester and then weekly thereafter. It takes 3-5 business days for the funds to process to your bank account, if you have direct deposit set up and YOU have a credit available at the time we run each batch. For the fastest turn around, it is important you sign up for direct deposit on Nelnet. Please sign in at the Nelnet Student Account Portal to review your Refund Preferences and make sure your preference is Direct Deposit/ACH. If you do not select a preference the default is for a check to be mailed to you, which can take up to 14 business days and will delay when you receive your funds. This applies to Authorized Parties who may be receiving Parent Plus Loan refunds too.
Q. How do I make Perkins, (SAR) Collections or (NSL) Nursing loan payments?
A. Please go to ECSI to sign in or register. If you haven't signed in before, you will need your Heartland Key Number which is provided by Heartland. If you have any questions contact Heartland ECSI customer services at 1-888-549-3274. You can also contact the Loans Receivable Coordinator in the Student Accounts Office directly at 503-883-2461 or email at mmccune@linfield.edu and Marcy McCune can help answer any questions you may have.
Q. What is a FERPA release?
A. The Family Educational Rights and Privacy Act (FERPA) of 1974 as amended is a federal law that affords parents the right to have access to their children's education records, the right to seek to have the records amended, and the right to have some control over the disclosure of personally identifiable information from the education records. This Act gives students upon reaching age 18 or attending post-secondary institutions the right to inspect and review their own education records. Institutions may not disclose information about students nor permit inspection of their records without their permission unless such action is covered by certain exceptions as stipulated in the Act.
The Consent to Release form MUST be completed on WebAdvisor to authorize any persons who may be contacting the Student Accounts Office concerning student account activity. Please check "Yes" next to "Student Accounts" to give us permission to speak with your family member or representatives.
For detailed information about FERPA rights and procedures, refer to the FERPA information listed on our FERPA webpage.
Q. How do I get my parking permit and bill it to my student account?
A. New parking permit applications are now completed online at Linfield Public Safety. We highly encourage you to complete this before the school year starts. An email will be sent to all students notifying them when CPS Officers will start issuing No Permit citations. It is the student’s responsibility to comply before that date. Permits are not processed during the weekends or holidays, so please plan accordingly.
Q. What do I do about a parking citation on my billing statement?
A. Linfield University Public Safety issues parking citations to educate drivers on parking safety. Please remember to keep fire lanes open so emergency vehicles have access. Only park in disabled parking spots with state-issued disabled placards. The 10/15-minute parking spaces and Visitor spaces are strictly enforced, as well as the ADA spaces. Visitor spaces are not for Linfield community members, including those who live off campus. For more information on citations or to appeal a parking citation, please contact Linfield Public Safety.